Cancellation Policy

Although we understand that life sometimes gets in the way and can make you late, miss your appointment or have to cancel it, we are a small business which is trying to grow bigger and we have to cover our costs somehow.

As a result we do ask that you give us at least 24 hours notice if you need to cancel your appointment as this will enable us to offer your space to another customer on the waiting list.

We reserve the right to charge the full price of your dog's grooming for appointments missed or cancelled with less than 24 hours notice. This will be payable prior to any future booking with Lush Paws.

Arriving 15 minutes (or more) late for your appointment will usually require rescheduling as we have other dogs booked in for specific times and a missed appointment fee of 50% of your agreed fee will apply. This will be payable prior to any future booking with Lush Paws. If you are running late then please contact us as soon as you can and we will try to make alternative arrangements wherever possible to reduce the need to charge this fee.